Job Description
Position Summary •Lead and manage overall User Trial testing for Samsung's unreleased products
•Ensure successful execution of multiple projects simultaneously
•Strategic planning and execution, identify and mitigate potential risks
•Meet market impact and product specification standards
•Collaborate with Client-side Project Management, R&D, and QA teams
•Gather project considerations and information for comprehensive project plans
•Review defects registered by end-users and facilitate communication with R&D
•Communicate high-priority risk defects/events to middle and upper management
•Coordinate with inter-departmental teams to track carrier and manufacturing schedules
•Coordinate User Trial project schedules and testing considerations.
Role and Responsibilities - Communicate with Client-side Project Management, R&D, and QA team to gather project considerations and information used to create project plans
- Monitor and control with consideration to metrics and KPI, while demonstrating the ability to execute documented or new mitigations for events increasing risk to the project
- Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders
- Evaluate project acceptance based on market impact and product specification (Technical)
- Review defects registered by end-users and facilitate the communication between end-user and R&D
- Communicate high priority risk defects/events to middle and upper management
- Collaborate with inter-departmental teams to track carrier and manufacturing schedules to coordinate User Trial project schedules and testing considerations
- Allocate resources to different projects based on workload importance, etc.
- Ensure all project conditions and tasks have been met to completion by team or contracted resources and confirm project delivery through closing
- Create, distribute, and report User Experience or Defect related surveys based on high priority, targeted impacting end-user features to upper management
- Manage team resources allocated based on daily project status and forecasted workload expectations
- Coordinate with security team for any security related matters to prevent such incident from happening during UT Project period
- Plan and execute OTA deployments in an internal testing environment through device/system configuration of multiple internal and carrier specific systems.
- Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
- Communicate with internal/external teams and end-users in professional manner to build and maintain excellent rapport.
- Determine course of action for the completion of objectives and tasks with limited instruction.
- [Quality Audit] Participate in examining key activities and output for each milestone.
- [Process improvement] Participate in evaluating and improving processes.
- [Quality index management] Collect data in order to discover a software quality index.
- [Failure case analysis] Collect data to analyze software failure types.
- Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
- Works on problems of limited scope. Follows standard practices and procedures
- Normally receives detailed instructions on all work
Skills and Qualifications - Bachelor's Degree required from a 4-year accredited university (Information systems, Industrial Engineering, Consumer Behavior, Business Administration or related fields.)
- 3-5 years experiences in software testing for the mobile technology industry, user experience and or project management related fields.
- Advanced understanding of software testing methodologies. (Blackbox / Whitebox / Agile / Waterfall)
- ISTQB knowledge of best practices. (Certifications are a plus)
- Korean (business proficiency) and English (business proficiency) speaking/reading/writing ability. (preferred)
- Strong communication and leadership skills to guide and instruct team members effectively in a remote team environment.
- Self-starter with an objective view able to lead a team towards business objectives.
- Excellent understanding quality assurance and control testing tools and techniques in a black-box testing environment.
- In-depth experience with working in a customer/end-user facing role and facilitating the communication of feedback, policy, and procedure to an internal client base.
- Understand all relevant technologies in current market and evolving market place.
- Demonstrate English language competency in both written and oral communication modes for both internal and external communications.
- Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts.
- Exposed to situations where only broad and general guidelines for problem solving.
- Passion for learning and upkeep of evolving technologies. Having an in-depth understanding on how technology influences the development of culture and society.
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