Job Description

We are seeking a bilingual Patient Recruitment Coordinator who is fluent in both English and Spanish and thrives in a fast-paced, patient-facing environment. This hybrid role blends front desk responsibilities, scheduling, and direct patient recruitment for clinical trials. A successful candidate will be highly skilled on the phone, comfortable with high call volumes, and driven to connect with patients in a personable and professional manner.

Key Responsibilities:

• Greet and assist patients at the front desk while managing check-ins and general inquiries
• Schedule appointments and follow up with patients for clinical trial participation
• Conduct high-volume outbound and inbound calls to screen and engage potential study participants
• Maintain accurate documentation and logs related to outreach and scheduling
• Coordinate closely with clinical staff to ensure a smooth handoff of qualified participants
• Support recruitment initiatives and meet enrollment targets for active studies
• Perform basic administrative duties related to patient intake and follow-up

Qualifications:

• 1+ year of experience in a patient-facing, recruitment, or call center environment
• Bilingual in English and Spanish (fluency required)
• Excellent communication skills with a confident, warm, and professional phone presence
• Comfortable working in a high-volume call setting
• Ability to multitask, stay organized, and maintain attention to detail
• Proficiency in basic office and scheduling software (Microsoft Office, EMR/CTMS systems a plus)

Preferred Backgrounds:

1. Experienced Patient Recruiters familiar with clinical trial enrollment
2. Call center professionals with prior experience in a hospital or healthcare setting

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