We are looking for someone who is interested in finding a career, not a temporary job.
The main focus of this position is cosmetic surgery sales, patient coordination, and scheduling. Our ideal candidate must possess exceptional people
skills and experience in sales; along with being a self-starter with a passion to excel.
As a Patient Care Coordinator, you are a key link in our relationship with the
patient and must constantly strive to provide the highest level of patient care.
The Patient Care Coordinator is an integral part of our team who will serve as a liaison
between our clinicians and our valued patients. The coordinator functions as the
prospective patient’s contact by providing quality service and care from the initial
contact through completed procedures and beyond.
The coordinator should be detail oriented, energetic and motivated with excellent
customer service and team building skills. The position serves as the main contact for
all cosmetic clients for the practice. This is not an entry level position, and candidates without prior experience will not be considered.
HOURS:
M– W-Th : 9-5:30
T : 9-7, F : 9-2
MUST HAVE FOLLOWING QUALIFICATIONS:
2+ years of sales / Medical Office experience required
Bachelor's degree preferred
Be versed in using email and internet applications, Microsoft Office programs (including Word and Excel)
Must have EMR experience (NEXTECH is a Plus)
Proven track record in cosmetic surgery, dermatology, or the medical sales industry is helpful
Experience working in a Plastic/Cosmetic Surgery office is ideal
Must be professional and articulate
Must be able to answer a multiple line phone system
Highly experienced in proper telephone etiquette to include: pleasant greeting, clear speech, inviting tone, and active listening skills
Must be fantastic with patients
Must be outgoing
Must be a team player
Must be able to multi-task
Must be customer service oriented
Must possess exceptional personal presentation and professional behavior--confident,
poised, and have an outgoing and caring personality, with strengths in working relationships on all levels
Have the ability to present and implement creative ideas to grow the
cosmetic practice, including but not limited to cultivating patient referrals
Must have the ability to perform multiple diverse tasks simultaneously
and under pressure/deadlines
Needs to be driven to meet monthly goals
DUTIES:
The Patient Coordinator will be responsible for but not limited to the following:
Responds and follows up on patient inquiries via e-mail or phone
Educates prospective patients on procedures of interest
Coordinates phone telehealth and face-to-face cosmetic surgery consultations
Keeps Surgeon and Practice profiles up-to-date on social media
Have working knowledge of our Medical Spa – services and products to
explain how our non-surgical side of the practice can aid with surgical results
Facilitate office scheduling, organize cosmetic seminars, and targeting potential marketing demographics
Responsible for patient email and telephone inquiries
Has an understanding of the types of procedures performed in the practice and is able to
communicate the details to prospective patients
Keep waiting room and lobby neat and clean
Answering telephones
Greeting patients
Updating and filing patients' electronic medical records
Handling correspondence
Scheduling appointments
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling
appointments in person or by telephone
Comforts patients by anticipating patients' anxieties
Answering patients' questions
Obtains revenue by recording and updating financial information
Recording and collecting patient charges
Provide financial credit options expended to patients for cosmetic procedures
Protects patients' rights by maintaining confidentiality of personal and financial information
Maintains operations by following policies and procedures
Verification of insurance benefits and processing of insurance payments
Clerical responsibilities such as checking faxes, reminder calls, medical records request, etc.
Setting up payments plans with patients
Offering rewards programs to cosmetic patients
Benefits include monthly profit sharing bonus, 401K, and health insurance compensation after 6 month probationary period.
Should you possess these talents, we want to hear from you! Please send a cover letter, resume, your salary requirements and three professional references to: Jlee@drcoberly.com
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