Job Description

Mimi’s Bridal at Town & Country: Operations Manager

Primary tasks include but are not limited to:

The Operations Manager ensures the seamless execution of back-end processes, ordering, inventory management, initiatives that drive profitability & efficiency in the bridal shop. This position requires exceptional organizational skills, attention to detail, and a Focus on continuous Improvement to optimize operations and align with our growth goals.

Inventory & Ordering Management:

• Place all special orders and meticulously track them until receiving. Updating confirmations information & following up with designers as needed.
• Assesses inventory gaps to ensure no sales opportunities are missed and maintain a balanced, well stocked selection.
• Ensures all discontinuation & price update lists are completed by the due date for all current and incoming inventory.
• Enter in new market orders on stock PO’s with exceptional accuracy.
• Reorder top selling items before stock levels fall below thresholds to avoid missed sales opportunities.

Managing Team Members:

• Assisting in onboarding new employees.
• Create the employee schedule making sure we are staffed correctly. Adjusting as necessary based on number of team members vs assigned appointments.
• Ensuring team members stay on task during their time in store by overseeing daily tasks & to-do lists. Making sure they are completing all tasks effectively & efficiently.
• Assigning all non-sales related appointments (meet the gowns, tuxedo measurements, measurements, pickups, etc.)
• Leading weekly Nuts & Bolts meetings addressing any issues, or things we need to work on to be more efficient as a team.
• Holding employees to Mimi’s standards of excellence.
• Making sure everyone is being a team player and doing their part in helping each other out.
• Ensuring the flow of customers checking in & coming in the door for appointments is efficient, especially on Saturdays.
• Collaborating with Amy on any employee PIP’s (Personal Improvement Plans) or employee write ups.

Store & Store Presentation:

• Ensuring the bridal store presentation is up to our brand standard. Creating the closing list at the end of everyday as well as deeper cleaning and organizing as needed. Making sure the close list is displayed & used daily with a fair rotation including managers.
• Coordinating all sewing repairs both minor in store or outside in conjunction with a seamstress.
• Assign all laundry to be cleaned so staff can use clean gloves & towels.
• Keeps all equipment running correctly in the store. If anything isn’t working properly it needs to be reported immediately.
• Computers, laptops, printers, steamers, etc.
• Making sure all mail is opened and forwarded as needed.
• Ensuring the store has everything it needs to run properly from outside deliveries such as Walmart/Costco, Total Wine, and all receiving room needs.

Customer Interaction:

• Assist stylists by supporting them in their sales or your own sales.

Customer Resolution:

• Maintaining exceptional customer satisfaction by resolving issues promptly and professionally. Emphasizing on creating solutions that preserve our resources while delivering excellent service. Additionally tracking and analyzing customer service trends to provide valuable insight for owners and continuous improvement.

Events & Scheduling:

• As a manager, reliability is key. All requested dates off must be put in directly to Amy well in advance keeping in mind weekends are our busiest days of the week. Blackout dates include Jan-March & Sept-Nov. As a manager this means you will have very limited requests off during these specific timeframes.
• Managers could be asked to attend a bridal show/event on weekends.
• Managers assist in sales or in store events that may need additional time to plan and set up outside of our normal hours.
• Managers will be in contact with local vendors to help promote the store. You may be asked to attend vendor nights to promote the store & build vendor relations.

Join us as we strive for excellence in our store operations while fostering a positive team culture. If you are passionate about driving results through effective management practices, we encourage you to apply for this exciting opportunity in the bridal industry.

We are seeking a full time individual for this role with the following hours of operation.

Tues & Thus 11:00AM - 7:00PM

Wed & Fri 10:00AM - 5:00PM

Sat 8:45AM - 5:30PM

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