Job Description

Key Responsibilities

• Oversees day-to-day activities within the healthcare center, managing staffing, cost controls, workflows, and quality assurance protocols.
• Leads and supports team members through coaching, performance planning, and professional development initiatives.
• Works in partnership with internal departments including Human Resources, Compliance, and Technical Operations to ensure seamless operations.
• Collaborates with leadership to support any home-based treatment programs associated with the clinic.
• Ensures accurate and secure maintenance of patient records and compliance with internal audits and regulatory data collection standards.
• Analyzes and manages financial performance, including monitoring of supply usage, cost efficiency, and budget adherence.
• Coordinates required reporting and participates in regulatory reviews or inspections.
• Oversees inventory management by validating monthly stock reports and authorizing purchase orders to align with budget and clinical needs.
• May take on additional tasks as required to support clinic success.

Patient Care Management

• Works closely with clinical leadership and physicians to coordinate patient services and care pathways.
• Manages the patient experience from intake to discharge, ensuring consistent, high-quality care.
• Provides oversight for educational efforts directed at patients and caregivers, especially regarding treatment and post-care practices.
• Serves as a key point of contact for patient feedback, ensuring concerns are addressed and satisfaction is measured and improved.

Team Leadership

• Engages in recruitment, onboarding, and training of new staff members, ensuring compliance with all necessary requirements.
• Monitors certification and licensure status of all clinical personnel.
• Provides consistent feedback and mentorship to staff, fostering ongoing skill development.
• Maintains knowledge of company policies and ensures team compliance with organizational practices.
• Conducts performance reviews, sets goals, and manages disciplinary processes when necessary, in coordination with senior leadership and HR.
• Oversees timekeeping and staff scheduling to ensure appropriate coverage and payroll accuracy.

Physician Engagement

• Supports credentialing and onboarding of medical staff, ensuring adherence to all professional guidelines and organizational standards.
• Builds and maintains positive relationships with physicians through ongoing communication and collaboration.
• Participates in regional interdisciplinary boards responsible for overseeing policy compliance and quality improvement efforts.

Qualifications

Education:

Bachelor’s degree required; a combination of education and experience may be considered in lieu of a degree.

Experience:

• Minimum of four years in a leadership or operations role within a healthcare setting.
• Experience managing clinical teams, compliance requirements, and financial responsibilities preferred.

Work Environment & Physical Requirements

• Duties include administrative responsibilities as well as direct interaction with clinical teams and medical staff.
• Occasional travel may be necessary between local facilities and for organizational meetings.
• The work environment typically mirrors that of a medical facility, including regulated temperature and potential exposure to biohazards.
• Reasonable accommodations will be provided as needed for individuals with disabilities.

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