Job Description

Company Description

Greenboard is building the “Rippling” for financial compliance and operations. Our goal: enable regulated financial firms to run their back office at a higher standard with half the headcount. We’re starting with financial compliance.

Our founding team includes engineers who scaled products at Amazon, Google, and several unicorn startups. We’re backed by Y Combinator, General Catalyst, Base10 and other fantastic investors, and have raised $4.8 million to date. Brand-name financial institutions already rely on Greenboard, and we’re growing quickly.

Role overview

As Greenboard’s Founding Operations Associate , you’ll be the connective tissue between Sales and Engineering. You will:

• Own the end-to-end onboarding journey, turning signed deals into delighted live customers.
• Serve as the primary point of contact for day-to-day customer questions, triage issues, and translate feedback into clear, actionable tickets for engineering.
• Build repeatable processes, playbooks, and metrics to ensure every customer launch is smooth, fast, and measurable.
• Coordinate cross-functional projects—new feature roll-outs, migrations, compliance deadlines—so nothing slips through the cracks.

Qualifications

• 1–4 years in Customer Success, Implementation, Operations, or Consulting for a B2B SaaS company (fintech or compliance a plus )
• Exceptional verbal & written communication—you translate complex concepts into plain English for non-technical users
• Proven project-management chops: you hit deadlines, balance multiple accounts, and keep stakeholders aligned
• Comfortable working with technical teams; Some SQL knowledge or willingness to learn. 
• Experience with modern GTM and workflow tools (e.g. Jira, Notion, Data Studio)
• Data-driven mindset—able to define metrics, build simple reports, and surface trends
• Hustle & ownership mentality suited to an early-stage startup; you see a problem and fix it before being asked
• Bachelor’s degree or equivalent experience

Benefits

• Competitive salary + equity (you're early - you'll feel it)
• 401(k) with 5 % company match
• Medical, dental & vision coverage
• 15 days PTO + 10 company holidays + flexible sick time
• Company off-sites & team retreats
• The chance to shape the operating backbone of modern finance from the ground floor

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