Job Description

Job Title:  Customer Service Representative

Job Description:

• Manage the escalated service requests of customers through different access channels.
• Take Inbound calls for customers calling into Escalations department. Route to appropriate area and or open a new case/complaint or escalate current case/complaint.
• Work flow daily 15- 20 calls and 40- 50 complaints overall to work and resolve
• Act as a customer advocate
• Thorough understanding of the general/technical aspects of the job.

Knowledge and Skills:

• Superior communication skills both written and verbal
• Experience in customer facing role either remote or face to face
• Experience in de-escalations with upset customers
• Computer proficiency

Location:  Rio Rancho, NM

Salary Range:  The salary for this position is between $26,900 – $31,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day(s) accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day(s) of paid vacation time] [6 paid holiday(s) and 1 floating holiday per calendar year] [Ascendion Learning Management System]

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