Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Under limited supervision, the Consultant I is responsible for meeting with customers to investigate, negotiate, and settle basic moderately complex auto claims across the country related to storm damage. The individual reviews the policy, determines loss coverage, inspects and assesses the damage, prepares a repair estimate for covered losses and processes payment to customers.

*** This position is remote anywhere in the USA, and will consist of 70% work in the field and 30% virtual work. ***

Key Responsibilities:

• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, and decision-making process
• Investigates, reviews, determines, and verifies moderately complex coverage/policy information
• Negotiates and settles claims in accordance with business unit best practices
• Handles virtual and field assignments

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience :

• 4 year Bachelors Degree (Preferred)
• 2 or more years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations:

• ICar Certification preferred
• Required to obtain state specific licensing for all states that require
• Will be required to complete Continuing Education requirements for home based state or reciprocating state if resident state does not require Continuing Education

Functional Skills:

• Ability to utilize CCC, Mitchell and/or other auto estimating software
• Knowledge and understanding of paintless dent repair and other automobile repair techniques
• Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
• Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies general and occasionally broad knowledge of problem-solving and preparation of reports for analysis
• Applies general and occasionally broad negotiation and/or arbitration skills
• Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships

Notes: The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills

Business Communications, Customer Centricity, Damage Assessment, Digital Literacy, Document Examination, Fraud Investigations, Inclusive Leadership, Learning Agility, Prioritization, Results-Oriented

Compensation

Compensation offered for this role is $50,400 - 88,988 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the EEO is the Law poster click here . This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click here . This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Job Tags

Contract work, Remote job, Work from home, Work visa, Flexible hours,

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