Required Experience:
6+ years of experience as a Business Analyst
Experience supporting application development projects & well versed with SDLC
Experience working in an Agile/Scrum environment
Experience supporting a contact center project (digital servicing/ Chatbots/ Voicebots)
Experience engaging with business to drive requirements
Ability to write requitements and user stories from scratch
Plusses:
Airline Industry Experience
Knowledge of GenAI
Day to Day :
A client in Chicago is looking for a Business Analyst to join their team. They will be supporting an application development team responsible for the digital servicing of the contact center applications. They will be responsible for meeting with the business/stakeholders gathering requirements and translating and driving those with the development teams. Familiarity with contact center systems (chatbots, voicebots, etc.) will be beneficial in helping interpret the code with the development team & translating those into functional requirements that will lead to a successful implementation.
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